Social Impact Report 2023 - 2024

Health team

One of the big highlights for Accelerate Health in 2023/24 was the elevation of the patient voice, creating real partnerships in healthcare

Care that matters: Accelerate Health’s impact in 2023/24

Expanding our reach

Accelerate Health made significant strides in 2023/24, delivering multidisciplinary care to a growing number of patients with lymphoedema and complex leg ulceration. With 4,060 active patients – a 7% increase from last year – we completed 10,341 clinical appointments and conducted 1,436 assessments, reflecting the scale and reach of our impact​.

Patient-centred, collaborative care

Our commitment to personalised, collaborative care has translated into outstanding outcomes and high patient satisfaction. Feedback shows that patients feel truly heard, with a 99.45% satisfaction rate reinforcing the value of our approach. We also love reading our regular Friday Feedback posts on LinkedIn and Twitter! By fostering a collaborative clinical environment, we’re not only enhancing patient experiences but also providing a positive workplace for our team.

What our patients tell us about our biomechanics service

One of the big highlights for Accelerate Health in 2023/24 was the elevation of the patient voice, creating real partnerships in healthcare

Commitment to quality and safety

Quality and safety remain paramount to us. With no serious incidents reported this year and our third consecutive Gold Star in Health and Safety, we’re proud of the robust governance structures that support our continuous improvement. Our efforts in early intervention have also led to a dramatic reduction in cellulitis episodes among our patients, from 32.77% at initial assessment to just 3.02% post-treatment​.

Sharing knowledge and driving change

Beyond clinical care, Accelerate Health has broadened its impact through education and national collaboration. Our centres welcomed 35 clinical visitors keen to learn from our practice, while patient representatives participated in major events like the Let Silence Speak conference and the Public Policy Projects annual wound care conference.

Together, these efforts underscore our commitment to leading and sharing best practices, improving lives, and championing real change in wound and lymphoedema care​.

Accelerate Health - the stats

99.45% patient satisfaction rate
among patients receiving care through Accelerate
10,341 appointments
in 2023/24, providing essential care to thousands of patients
1,436 new patients
were welcomed contributing to a total caseload of 4,060